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Customer Feedback Form  

To affirm our commitment to the continuous improvement of Ofer Shipping, we request your valuable feedback on how we satisfy your requirements.Kindly complete this form by clicking in the appropriate boxes. Your comments and recommendations are appreciated.

To transmit this form automatically to our QA Manager, please click on the 'Submit' button located at the bottom of this form.
Alternatively you can Fax: +(972) 4 8675666 or E-mail:
qa@oferg.com

Your feedback helps us serve you better.

  
How would you assess Ofer (Ships Holding) Ltd. in terms of the following?
I. Vessel - Officers & Crew
*The Master & crew meet your operational requirements:
*Communication with Master & Crew:
*Meets your requirements as to co-operation :
*Timely reports and Communication:
II. Vessel – Performance
*Meets the requirements of the Charter Party :
*Meets your expectations:
*In comparison to new Charter Party Description:
III. Office (Ofer) – staff
*Communication - Promptness:
*Co-operation:
*Promptness to your requests:
*Favourable approach to your requirements:
IV. Quality of Service
*How would you rate the overall quality of service provided by our Company:
*Promptness in answering your communication:
*Promptness in attending to your requirements:
*Clarity and accuracy in giving facts and information:
*Overall, how would you best describe the service provided to you by the Company?:
*V. Comments, Recommendations & Complaints – (Please note below your complaints, comments or suggestions):
*Filled out by:
*Name of company:
*Position:
*Relevant Vessels' Names:

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